Shipping Info

Your special delivery is important to us and we want to make sure it gets to you as quickly and as fuss-free as possible! In order to bring you a wide selection of items to shop, select items ship directly from our trusted and curated manufacturers. 

If you are making your purchase via a third-party app or website such as Shop, Instagram, Facebook, or your other preferred method of shopping, we highly recommend checking  for expected ship dates directly on projectnursery.com. Dates provided on our website directly will apply to your order and may not be provided by third-party shopping methods.

Please read our shipping policies, details about furniture, large parcel shipments and other helpful shipping information below. If you still have questions, we'd love to hear from you at [email protected].

UPDATED INFORMATION REGARDING TARIFFS 

Select items ship to you from our trusted partners and manufacturers from outside of the United States—these items are clearly labeled on our site, as well as at checkout for your shopping convenience. Due to current tariff policies, these items may incur an additional fee upon delivery of your package. Fees will be paid with the carrier directly at the time of delivery. Project Nursery does not collect these fees and does not have any control regarding fees applied. Packages that are returned to sender or denied delivery by the customer due to delivery fees not being paid will not be refunded. (valid as of 11/14/2025)

SHIPPING POLICIES

Project Nursery orders are shipped Monday through Friday, with the exception of major US + Canadian holidays. Orders placed over the weekend will be processed and shipped on Monday. In the event of a delay, we will notify you via email or phone.

Please refer to shipping information noted on our product listings for specific production and shipping times. We are not responsible for the delivery of shipments to PO boxes, shipping locations/stores, shipping warehouses, freight forwarders or other similar locations. We will not provide refunds or replacements for shipments to these locations that have been confirmed as delivered by the shipping provider (USPS, UPS, FedEx, etc.).

We are not responsible for delivery delays during shipping due to shipping with carriers, including weather, delivery locations being inaccessible, packages that were delivered to the incorrect address, or other unforeseen delay circumstances. While we do our best to ship your item in a timely manner, we do not have control over your delivery once it is in the hands of the carrier. We do not offer refunds for items that experience delivery delays that are confirmed as delivered by the shipping provider.

Items missing in transit or misdelivered will be offered a replacement only and must be reported to Project Nursery within 5 business days of the expected delivery date. If we are reached outside of this window, we cannot guarantee a replacement. Please allow up to 21 days for us to determine if your shipment is indeed missing or undelivered before a replacement can be provided and shipped. In the case that a replacement is not available, store credit will be issued.

Items damaged in transit must be reported to Project Nursery within 48 hours of receiving the item. A replacement will be provided, as needed. We can not offer refunds for carrier induced damages. 

TRACKING YOUR ORDER

As soon as your order ships, you will receive a tracking confirmation notice sent to the email address used to place your order. 

Looking for tracking, but can't find your order number? Please reach us via email at [email protected] for assistance.

FURNITURE SHIPPING + DELIVERY

All of our furniture ships directly from our furniture manufacturers. Please refer to the furniture product listing to determine expected production and shipping lead times before placing your order.

Delivery to apartments/condos or homes without direct access to the front door due to stairs or gates will be delivered to a ground-level location, building office/mailroom or best possible delivery location for the driver. Please indicate delivery/access instructions on your order, when necessary.

*Rates may be increased from October-January due to holiday shipping surcharges from our carriers.

For additional questions regarding our shipping policies or for help tracking your order, please reach our Customer Care Team at [email protected]. Thank you for shopping with us!