Return + Cancellation Policy
We realize that sometimes things don't work out, especially as you're planning for your little one's arrival! While we'd love to take back any and everything that isn't a good fit for your baby or nursery, due to the curated nature of the items we carry, some items are not eligible for return or exchange.
RETURN + EXCHANGE POLICY
To determine if your item is eligible, please see the individual product listing where your order was placed. Items eligible for return or exchange will be noted with: This item is eligible for return or exchange. If your items is eligible for return or exchange, a 30 day policy applies.
Any return details listed on individual product listings override the return policy listed here. Items returned to Project Nursery or our vendors without prior return approval will be denied. Project Nursery is not responsible for returns that are lost or damaged in transit.
To proceed with a return or exchange, please email us at shop@projectnursery.com.
DAMAGE/DEFECTIVE POLICY
If an item is damaged during shipping or appears to be defective, please notify us immediately at shop@projectnursery.com.
Damage claims must be received via email within 5 business days of the item being delivered. Damaged/defective items will be replaced, not refunded, and/or damaged parts replaced, as available. We cannot guarantee that damage claims made outside of this window will be replaced.
Please inspect all wallpaper/decal orders upon arrival. Defective, misaligned or incorrect wallpaper/decal orders must be reported to us within 10 business days of arrival. Damaged/defective/misaligned wallpaper/decals will be replaced, not refunded, once determined as so by the manufacturer.
ORDER CANCELLATIONS
Please email us at shop@projectnursery.com for assistance with an order cancellation.
Order cancellations may be possible if you reach us within an hour of your order being placed. During hours of closure, weekends and holidays, please send your cancellation request via email as orders are continuing to be processed during this time.
If your order has already been produced, processed or shipped, a cancellation will not be possible.
Wallpaper, wall decal and furniture orders, among other select items, are not eligible for cancellations.
Furniture orders that have been on backorder or pre-order will not be eligible for cancellation if they are already in the process of being shipped or within the most recent expected ship window.
If a cancellation is possible, a 20% cancellation fee will apply to any cancelled order, inclusive of shipping costs, regardless of when the cancellation request was made.
Please allow 24 hours to determine if your order is eligible for cancellation.
RETURNING ELECTRONICS
To initiate an electronics return request, please fill out our Electronics Contact Form. Our Electronics Care Team will contact you within 48 business hours. You can also submit a Warranty Replacement request at projectnurserysupport.com.
If an electronics item is damaged during shipping, please notify us immediately using the contact information above. We will gladly accept returns of defective merchandise within 7 days of receipt of goods. For unused/undamaged items we will accept returns for up to 30 days from the date of shipping.
All returns must be packed in the original packaging and include any original documentation.