We know parenting hours are not 9 a.m. - 5 p.m., and it can be hard to squeeze in a call to customer service during family prime time, which is why we try to have the best and easiest return process. You can manage everything yourself online 24 hours a day just by clicking on our returns page. All you need to do is enter your order number and/or email and you will see all of the items that you ordered. Next to each one you can see our return policy for that particular item. Just click items, tell us what you want and why it didn't work out. Our system will automatically let us know and you will receive an email with our approval and the status of your return without having to log back in to view.
Our hours of operation for answering emails and voicemails are 9 a.m. – 5 p.m. EST, Monday - Friday. You can email us with question at email@example.com and we'll get back to you as soon as possible.
All international inquiries should be directed to GlobalShopex at firstname.lastname@example.org or (786) 314-7144. Please read on for more information and our domestic return policies.
RETURN & EXCHANGE POLICY
If an item is damaged during shipping, please notify us immediately at email@example.com. We will gladly accept returns of defective merchandise, please notify us within 7 days of receipt of goods if there is an issue with the product. For unused/undamaged items we will accept returns for up to 30 days from the date of shipping. Any price differences will be charged or credited.
Non-returnable and non-refundable items include:
- Sale items ending in .99 or marked as such in the product description
- Personalized items
- Area rugs
You can easily see if an item that you purchased is returnable by entering your order number and email address in the order look up box below. The items you ordered will appear and you will see our return policy on each item in the column to the right of the product description. If a product is eligible, you can quickly and easily click to return the item right from that page.
If an item is damaged during shipping, please notify us immediately by either calling 1-844-393-7338, or go to http://shop.projectnursery.com/pages/electronics-contact-us to initiate a Return Authorization request. We will gladly accept returns of defective merchandise, please notify us within 7 days of receipt of goods if there is an issue with the product. For unused/undamaged items we will accept returns for up to 30 days from the date of shipping. For all returns the product must be packed in the original, unmarked carton, including any original documentation. Please note, that although electronics end in .99, they are still eligible for return following the guidelines above.
SHIPPING RETURN POLICY & CONDITION OF ITEMS
We are happy to refund or exchange any unwanted items within 30 days of shipment (assuming they meet the criteria listed above in our Return & Exchange Policy). All returned items must be unused, in their original packaging, and accompanied by the return approval sheet given by email from Project Nursery. Items must be returned in their original condition, which includes any tags and packaging. We do not accept returns on intimate apparel, customized items or any item that specifies it is not returnable or refundable in its description such as furniture and editors' deals unless they are faulty. All items will be inspected upon arrival at the return address. Returned items are your responsibility until they reach the return address, so please ensure your package is returned securely to prevent any damage to the item or its packaging. Any returns that are damaged when we receive them will not be refunded. We are not responsible for any items that are returned to us in error. We will refund items but we do not refund delivery or shipping charges: this includes charges for sending your return back to us.