Cancellation Policy
ORDER CANCELLATIONS
Select items may be eligible for a cancellation if you reach us within 1-hour of your order being placed. To see if your item is eligible for cancellation, please reach us via email at shop@projectnursery.com.
The following items are not eligible for cancellation as the go directly into production when your order is placed:
- Wall decals
- Wallpaper
- Items from select vendors
Orders are continued to be processed outside of our customer service hours, including over weekends + holidays. If you need assistance with a cancellation when our Customer Care Team is away, please reach us via email so your order can be placed on hold, if eligible.
Furniture orders that have been on backorder or pre-order will not be eligible for cancellation if they are already in the process of being shipped or within the most recent expected ship window.
If a cancellation is possible, a 20% cancellation fee will apply to any cancelled order, inclusive of shipping costs, regardless of when the cancellation request was made.
Please allow 24 hours to determine if your order is eligible for cancellation.
Updated: 3/29/2025