What forms of payment do you accept?
We accept PayPal, Apple Pay, Amazon Pay, Shop Pay, Klarna and all major debit/credit cards.
How often do you release new products?
We're constantly searching for the latest and greatest products. We share them with you as fast as we can get our fingers on them! Our goal is to add new items daily. Click HERE to find our newest arrivals.
What is your sale policy?
All sale items end in .95 and are final sale, which means they are not eligible for returns or exchanges, no exceptions. For more information on our sales, including which brands are excluded from a sale, visit our Sale Terms + Conditions.
What are your customer service hours?
Project Nursery is based on the east coast and our hours are 9 a.m. to 5 p.m. PST, Monday-Friday. You can email us at email@example.com to reach us during and outside of business hours. We try our best to respond to all inquiries within 48 business hours. Returns can be initiated at any time and our policy may be found on our returns page.
Do I need an account to buy from Project Nursery?
Accounts are optional to place an order. They are free to set up and help speed up the checkout process.
When will my account be billed?
Your account is billed upon purchase, including pre-order purchases.
I placed an order recently, but now it's on sale. Can I receive a price adjustment?
We do allow price adjustments on certain items up to 24 hours after the order has been placed. This time period applies regardless of whether or not your order has shipped. Custom orders, such as wallpaper, are not eligible for price adjustments, regardless of when the order was placed.
Only one promotional code may apply to your order.
Price adjustments are not available during the weeks of and surrounding Thanksgiving/Black Friday/Cyber Monday sales.
Please contact firstname.lastname@example.org to initiate a price adjustment.
Why doesn't my promo code work on my order?
Please note that our electronics and paint collections, as well as select furniture and custom wallpaper orders are not eligible for any promotions. Specific vendors are not included in promos, discounts or sales, as well, including, but not limited to Project Nursery Baby Gift Boxes, Project Nursery Design Packages, Project Nursery Electronics, Project Nursery Paint, Project Nursery Furniture, 4moms, Anewall, Dockatot, Aristot, Baby Brezza, Baby Tula, Bombol, Charlie Crane, Cuddle + Kind, Letterfolk, Livette's Wallpaper, Lovevery, Olli Ella, Posh Peanut, Stokke, Ubbi, Wallshoppe and any custom orders.. Additional sale exclusions may apply for sitewide sales and other promotions. Please visit our Sale Terms + Conditions for additional details. Only one promotional code may apply to your order.
Why doesn't my promo code work on my international order?
Unfortunately, we are unable to offer promotions or discounts on international orders at this time. Please email email@example.com for additional information.
I saw something I love, but it’s sold out! Will you be restocking it?
Most of our items are made exclusively for us or as a collaboration, so items can be restocked, but might take a little bit of time if they become a hot seller. Please email us at firstname.lastname@example.org if you have any questions about an item's availability.
How do I cancel my order?
Order cancellations may be possible if you reach us within an hour of your order being placed. During hours of closure, weekends and holidays, please send your cancellation request via email as orders are continuing to be processed during this time.
If your order has already been produced, processed or shipped, a cancellation will not be possible, regardless of shipping estimates listed on product listings or estimated production periods.
Wallpaper and wall decal orders are not eligible for cancellations.
Furniture orders that have been on backorder or pre-order may not be eligible for cancellation if they are already in the process of being shipped with the vendor. Please allow 24 hours to determine if your order is eligible for cancellation.
A 15% cancellation fee will apply to any cancelled order, inclusive of shipping costs.
Is my information safe?
To help ensure your private information is safe while shopping with Project Nursery, we use (SSL) technology to encrypt and protect the data you send to us over the Internet.
Do you offer financing alternative to credit cards?
Yes, we offer financing through Affirm which provides instant financing for online purchases to be paid in fixed monthly installments over three, six, or 12 months.
How does Affirm work?
Affirm loan-application process steps:
- At checkout, choose Pay with Affirm.
- Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
- To ensure that you’re the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
- Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you’re approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
- To accept Affirm’s financing offer, click Confirm Loan and you’re done.
Which countries do you ship to?
We ship within the U.S. and to more than 200 countries worldwide. For all orders placed outside the U.S., we've partnered with GlobalShopex.com. Please note that certain items may not be eligible for international checkout.
Do you ship internationally?
The Project Nursery Shop has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply place any items you wish to purchase in your shopping cart and choose the "International Checkout" option. Please note that certain items may not be eligible and promotional codes/discounts may not apply to your order. The items will automatically be transferred to the GlobalShopex Cart. You may pay with international credit cards, PayPal or bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is complete, all inquiries should be directed to GlobalShopex at email@example.com or (786) 391-4868.
When are items shipped?
Project Nursery orders are shipped Monday-Friday via UPS or USPS. We make every effort to fulfill our orders promptly and ship in-stock items within 3 business days. Orders placed over the weekend will be processed on Monday. In the event of delay, we will notify you via email or phone.
Some items may take longer to ship. Most custom-made items, such as wallpaper, wall decals, crepe paper flowers and personalized items typically have production times before shipping.
Larger items, such as furniture, may take longer to be delivered, and if ordered with other items, will arrive separately. Delivery information can be found on the product detail pages for these items.
Please take note of any shipping details in our product listings for specific shipping estimates.
Do you include prices on your packing slips?
We don't include prices on our packing slips, so no need to worry if you are gifting something from The Project Nursery Shop. For added personalization, you can also leave a gift message at checkout.
Do you offer rush delivery?
We don't offer rush shipments. You can email us at firstname.lastname@example.org to see if we can accommodate urgent gift needs and we'll try our best to assist you.
Do you assemble items?
Select cribs, bookcases and dressers are delivered with “White Glove” treatment, which means hand-delivered and assembled in your home. These items are noted on their product pages.
For more details, please visit our shipping policy page.
Can you deliver to my work address?
As long as you or someone else is available to receive your order, we can deliver to a work address.
Can I track my order?
If you have an account with Project Nursery, you can track your order in the "My Account" section. We also will send you an email when your product has shipped with a tracking number.
Do you offer returns?
We are happy to refund or exchange approved items within 30 days of the shipping date, provided they are returned unused, in their original packaging with tags and accompanied by an approval letter provided from Project Nursery by email. Please visit our Returns Page to see if an item is eligible to be returned or refunded. A restocking fee of $8 shall apply.
Please note that there are exceptions for specific products. Return details can be found for each product listing.
We do not accept returns on intimate apparel, furniture, paint, most area rugs, personalized items or any item that specifies it is not eligible for return or exchange including sale items that end with .95, unless they are faulty.
We will refund items, but we do not refund delivery or shipping charges: this includes charges for sending your return back to us. Please note, items damaged in transit must be handled by contacting the shipping carrier.
Please check out our returns policy page for more information.