FAQ

SHOPPING

What forms of payment do you accept? 
We accept PayPal, Apple Pay, Amazon Pay, Shop Pay, and all major debit/credit cards. 
 
How often do you release new products?
We're constantly searching for the latest and greatest products. We share them with you as fast as we can get our fingers on them! Our goal is to add new items weekly. Visit our newest arrivals to find more details.
 
What is your sale policy?
For more information on our sales, including which brands are excluded from a sale, visit our Sale Terms + Conditions.
 
What are your customer service hours? 
Our Customer Care Team is available via email and chat from 12-5 p.m. EST. You can email us at [email protected] to reach us during and outside of business hours. We try our best to respond to all inquiries within 48 business hours. If you'd like to speak to us by phone, please leave a voicemail on our Customer Care Line at 866-630-1881. We will return your call during business hours.

Do I need an account to buy from Project Nursery?
Accounts are optional to place an order. They are free to set up and help speed up the checkout process. 

When will my account be billed?
Your account is billed upon purchase, including pre-order purchases.

I placed an order recently, but now it's on sale. Can I receive a price adjustment?
We do allow price adjustments on certain items up to 24 hours after the order has been placed. This time period applies regardless of whether or not your order has shipped. Custom orders, such as wallpaper, are not eligible for price adjustments, regardless of when the order was placed.

Price adjustments are not available during the weeks of and surrounding Thanksgiving/Black Friday/Cyber Monday sales.

Please contact [email protected] to initiate a price adjustment. 

Why doesn't my promo code work on my order?
Please note that select brands are not eligible for discounts, sales or promotions due to our arrangements with these vendors. Additional sale exclusions may apply for sitewide sales and other promotions. Please visit our Sale Terms + Conditions for additional details. Only one promotional code may apply to your order.

Why doesn't my promo code work on my international order?
Unfortunately, we are unable to offer promotions or discounts on international orders at this time. Please email [email protected] for additional information.

I saw something I love, but it’s sold out! Will you be restocking it?
Many of our items are made exclusively for us or as a collaboration, so items can be restocked, but might take a little bit of time if they become a hot seller. Please email us at [email protected] if you have any questions about an item's availability. 

How do I cancel my order?
For information about order cancellations, please visit our Cancellation Policy.

Is my information safe?
To help ensure your private information is safe while shopping with Project Nursery, we use (SSL) technology to encrypt and protect the data you send to us over the Internet.  

 

SHIPPING

Which countries do you ship to?
We currently ship within the continental United States. Some items are eligible for shipment to US territories, Hawaii, Alaska + APO shipping addresses. Please reach us via email at [email protected] to inquire about shipping to one of these locations.

When are items shipped?
Please visit our Shipping Policy page for additional information about when orders are shipped.
 
Do you include prices on your packing slips?
We don't include prices on our packing slips, so no need to worry if you are gifting something from Project Nursery. Unfortunately, we're unable to include gift messages with most shipments.
 
Do you offer rush delivery?
We don't offer rush shipments. You can email us at [email protected] to see if we can accommodate urgent needs and we'll try our best to assist you.

Do you assemble items?
Select furniture items are shipped already assembled. Please see the product listing for details regarding assembly requirements.

Can I ship to a PO Box?
Some items that will be shipped via USPS are able to be shipped to PO boxes. If your item is not eligible for PO box shipping, our Customer Care Team will reach you via email for an alternative shipping address. Please note we cannot guarantee delivery to PO box locations.

Can I track my order?
If you have an account with Project Nursery, you can track your order in the "My Account" section. We also will send you an email when your product has shipped with a tracking number. 

For more details, please visit our shipping policy page.

 

RETURNS

Do you offer returns?
For additional information regarding returns, please visit our Return Policy.