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FAQ

SHOPPING

What forms of payment do you accept? 
We accept PayPal and all major debit/credit cards.
 
How often do you release new products?
We're constantly searching for the latest and greatest products. We share them with you as fast as we can get our fingers on them! Our goal is to add new items weekly.
 
What is your sale policy?
All sale items end in .99 and are final sale which means, they are not eligible for returns or exchanges, no exceptions. For more information on our sales, including which brands are excluded from a sale, visit our sale terms & conditions page.
 
What are your customer service hours? 
Project Nursery is based on the east coast and our hours are 9 a.m. to 5 p.m. EST, Monday-Friday. You can email us at shop@projectnursery.com. We try our best to respond to all inquiries within 48 hours. Returns can be done 24 hours a day through our returns page.

Do I need an account to buy from Project Nursery?
Accounts are optional to place an order. They are free to setup, and help speed up the checkout process. 

When will my account be billed?
Your account is billed upon purchase.

I saw something I love, but it’s sold out! Will you be restocking it?
Most of our items are made exclusively for us or as a collaboration, so items can be restocked but might take a little bit of time if they become a hot seller. Please email us at shop@projectnursery.com if you have any questions about an item's availability. 

Is my information safe?
To help ensure your private information is safe while shopping with Project Nursery, we use (SSL) technology to encrypt and protect the data you send to us over the Internet.
 
Do you offer financing alternative to credit cards?
Yes, we offer financing through Affirm which provides instant financing for online purchases to be paid in fixed monthly installments over three, six, or 12 months.

How does Affirm work?
Affirm loan-application process steps:  

  1. At checkout, choose Pay with Affirm.
  2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own. 
  3. To ensure that you’re the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
  4. Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you’re approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
  5. To accept Affirm’s financing offer, click Confirm Loan and you’re done.     
After your purchase, you’ll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment.  Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.

 

SHIPPING

Which countries do you ship to?
We ship within the U.S. and to more than 200 countries worldwide. For all orders placed outside the U.S., we've partnered with GlobalShopex.com. Please note that certain items may not be eligible for international checkout. 

Do you ship internationally?
The Project Nursery Shop has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply place any items you wish to purchase in your shopping cart and choose the "International Checkout" option. Please note that certain items may not be eligible. The items will automatically be transferred to the GlobalShopexcart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is complete, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 391-4868.

When are items shipped?
Project Nursery orders are shipped Monday-Friday via UPS or USPS. We make every effort to fulfill our orders promptly and ship in stock items within 3 business days so they are received within 3-10 business days. Orders placed over the weekend will be processed on Monday. In the event of delay, we will notify you via email or phone.

Larger items such as furniture and other items where noted "oversized freight" may take longer to be delivered and if ordered with other items will arrive separately. Delivery information can be found on the product detail pages for these items.
 
Do you include prices on your packing slips?
We don't include prices on our packing slips - so no need to worry if you are gifting something from our shop. For added personalization, you can also leave a gift message at check-out. 
 
Do you offer rush delivery?
We don't offer rush shipments. You can email us at shop@projectnursery.com to see if we can accommodate urgent gift needs and we'll try our best to assist you.

Do you assemble items?
Select cribs, bookcases and dressers are delivered with “White Glove” treatment, which means hand-delivered and assembled in your home. These items are noted on their product pages.

For more details, please visit our shipping policy page.

Can you deliver to my work address?
As long as you or someone else is available to receive your order, we can deliver to a work address. We don't deliver to PO boxes. 

Can I track my order?
If you have an account with Project Nursery, you can track your order in the "my account" section. We also will send you an email when your product has shipped with a tracking number. 

 

RETURNS

Do you offer returns? 
We are happy to refund or exchange unwanted items within 30 days of the shipping date, provided they are returned unused, in their original packaging and accompanied by an approval letter given by email from Project Nursery. You can obtain approval for returns by using the order look up box on the returns page to see if an item is eligible to be returned or refunded. Items must be returned in their original condition, which includes any tags and packaging.
 
We do not accept returns on intimate apparel, furniture, paint, area rugs, personalized items or any item that specifies it is not eligible for return or exchange including sale items that end with .99, unless they are faulty.
 
We will refund items, but we do not refund delivery or shipping charges: this includes charges for sending your return back to us.
 
Please check out our returns policy page to get started with a return or for more information.

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