Your special delivery is important to us and we want to make sure it gets to you as quickly and as fuss-free as possible! Many of the items we carry ship directly from our warehouse in New Jersey within 1-2 business days. However, in order to bring you a wide selection of items to shop, select items ship directly from our trusted and curated manufacturers. These items may take a little longer to get to you, but we promise that they're worth the wait!
Please read our shipping policies, details about furniture, large parcel shipments and other helpful shipping information below. If you still have questions, we'd love to hear from you at shop@projectnursery.com.
SHIPPING POLICIES
Project Nursery orders are shipped Monday through Friday, with the exception of major US + Canadian holidays. Orders placed over the weekend will be processed and shipped on Monday. In the event of a delay, we will notify you via email or phone.
Please refer to shipping information noted on our product listings for specific production and shipping times. We are not responsible for the delivery of shipments to PO boxes, shipping locations/stores, shipping warehouses, freight forwarders or other similar locations. We will not provide refunds or replacements for shipments to these locations that have been confirmed as delivered by the shipping provider (USPS, UPS, FedEx, etc.).
We are not responsible for delivery delays during shipping due to shipping with carriers, including weather, delivery locations being inaccessible, packages that were delivered to the incorrect address, or other unforeseen delay circumstances. While we do our best to ship your item in a timely manner, we do not have control over your delivery once it is in the hands of the carrier. We do not offer refunds for items that experience delivery delays that are confirmed as delivered by the shipping provider.
Items missing in transit or misdelivered will be offered a replacement only and must be reported to Project Nursery within 5 business days of the expected delivery date. If we are reached outside of this window, we cannot guarantee a replacement. Please allow up to 21 days for us to determine if your shipment is indeed missing or undelivered before a replacement can be provided and shipped. In the case that a replacement is not available, store credit will be issued.
Items damaged in transit must be reported to Project Nursery within 48 hours of receiving the item. A replacement will be provided, as needed. We can not offer refunds for carrier induced damages.
TRACKING YOUR ORDER
As soon as your order ships, you will receive a tracking confirmation notice sent to the email address used to place your order.
Looking for tracking, but can't find your order number? Please reach us via email at shop@projectnursery.com for assistance.
FURNITURE SHIPPING + DELIVERY
All of our furniture ships directly from our furniture manufacturers. Please refer to the furniture product listing to determine expected production and shipping lead times before placing your order.
Delivery to apartments/condos or homes without direct access to the front door due to stairs or gates will be delivered to a ground-level location, building office/mailroom or best possible delivery location for the driver. Please indicate delivery/access instructions on your order, when necessary.
*These rates may be increased from October-January due to holiday shipping surcharges from our carriers.
Flat-Rate Shipping: Applies to crib mattresses and smaller shipments. Delivery is typically provided via UPS or FedEx to the outside of your home.
Large Parcel Shipping: Applies to most furniture items that require assembly, such as cribs, changing tables and select gliders/rockers. Delivery is typically provided via UPS or FedEx to the outside of your home.
XL Parcel Shipping: Applies to larger furniture items that may arrive assembled or partially assembled. Delivery is typically provided via UPS of FedEx to the outside of your home.
Oversized Parcel Shipping: Applies to furniture items that are much heavier or larger than our typical shipments, including 6-drawer dressers, select gliders/rockers, twin beds and more. Delivery is typically provided via freight/UPS/FedEx to the outside of your home, but may vary based on your location and item purchased.
Threshold Delivery: If the item you're ordering includes Threshold Delivery, your item will be delivered to the first available location inside of your home, no package removal or assembly included, may vary due to current COVID-19 restrictions in your area.
White Glove Delivery: If the item you're ordering includes White Glove Delivery, an additional fee will be calculated and quoted after checkout. We will arrange a delivery company in your area that will bring the furniture into your home to the room of your choice, remove all of the packaging and assemble your furniture piece. This level of service is limited to specific items and not available in all areas. Some limitations may apply due to current COVID-19 restrictions.
International Furniture Shipping: Many of our furniture items are not able to be shipped internationally or to freight forwarding services. Please see individual product listings for additional details or reach us at shop@projectnursery.com for additional information.
FREE SHIPPING
Project Nursery offers free shipping on select items and accessories marked with our Free Shipping Blue Truck Logo. Additional items in your order may result in a shipping fee. Orders mixed with items that ship free and items that have a shipping fee will result in the lowest combined shipping fee.
Free shipping does not apply to international orders at this time.
INTERNATIONAL SHIPPING
Project Nursery is proud to offer international shipping through a partnership with a trusted third-party company, GlobalShopex.com. For more information about placing an international order, please visit our FAQ Page.
Some items are not eligible for international shipping, including furniture.
Looking for tracking information for your international order? Please reach GlobalShopEx directly at customercare@globalshopex.com or (786) 391-4868.
If you have placed an international order, please note that international shipping times will vary based on your location and the items you've purchased. Thank you in advance for understanding that we are not responsible for delays by customs, or other circumstance that may delay your order.
For additional questions regarding our shipping policies or for help tracking your order, please reach our Customer Care Team at shop@projectnursery.com. Thank you for shopping with us!
We realize that sometimes things don't work out, especially as you're planning for your little one's arrival! While we'd love to take back any and everything that isn't a good fit for your baby or nursery, due to the curated nature of the items we carry, some items are not eligible for return or exchange.
Think your item may be eligible for return? Keep reading and get in touch! We're happy to help you!
RETURN + EXCHANGE POLICY
To determine if your item is eligible, please see the individual product listing where your order was placed. Items eligible for return or exchange will be noted with: This item is eligible for return or exchange. If your items is eligible for return or exchange, a 30 day policy applies.
Any return details listed on individual product listings override the return policy listed here. Items returned to Project Nursery or our vendors without prior return approval will be denied. Project Nursery is not responsible for returns that are lost or damaged in transit.
To proceed with a return or exchange, please email us at shop@projectnursery.com.
DAMAGE/DEFECTIVE POLICY
If an item is damaged during shipping or appears to be defective, please notify us immediately at shop@projectnursery.com.
Damage claims must be received via email within 5 business days of the item being delivered. Damaged/defective items will be replaced, not refunded, and/or damaged parts replaced, as available. We cannot guarantee that damage claims made outside of this window will be replaced.
Please inspect all wallpaper/decal orders upon arrival. Defective, misaligned or incorrect wallpaper/decal orders must be reported to us within 10 business days of arrival. Damaged/defective/misaligned wallpaper/decals will be replaced, not refunded, once determined as so by the manufacturer.
ORDER CANCELLATIONS
Please email us at shop@projectnursery.com for assistance with an order cancellation.
Order cancellations may be possible if you reach us within an hour of your order being placed. During hours of closure, weekends and holidays, please send your cancellation request via email as orders are continuing to be processed during this time.
If your order has already been produced, processed or shipped, a cancellation will not be possible.
Wallpaper, wall decal and furniture orders, among other select items, are not eligible for cancellations.
Furniture orders that have been on backorder or pre-order will not be eligible for cancellation if they are already in the process of being shipped or within the most recent expected ship window.
If a cancellation is possible, a 20% cancellation fee will apply to any cancelled order, inclusive of shipping costs, regardless of when the cancellation request was made.
Please allow 24 hours to determine if your order is eligible for cancellation.
RETURNING ELECTRONICS
To initiate an electronics return request, please fill out our Electronics Contact Form. Our Electronics Care Team will contact you within 48 business hours. You can also submit a Warranty Replacement request at projectnurserysupport.com.
If an electronics item is damaged during shipping, please notify us immediately using the contact information above. We will gladly accept returns of defective merchandise within 7 days of receipt of goods. For unused/undamaged items we will accept returns for up to 30 days from the date of shipping.
All returns must be packed in the original packaging and include any original documentation.
