Return + Cancellation Policy
We realize that sometimes things don't work out, especially as you're planning for your little one's arrival! While we'd love to take back any and everything that isn't a good fit for your baby or nursery, due to the curated nature of the items we carry, some items are not eligible for return or exchange, including, but not limited to:
- Furniture
- Wallpaper + Decals
- Rugs
- Paint
- Custom produced items
RETURN + EXCHANGE POLICY
To determine if your item is eligible, please see the individual product listing where your order was placed. Items not eligible for return or exchange will be noted with: This item is not eligible for return or exchange. If your item is eligible for return, a 30 day return policy applies.
To proceed with a return or exchange:
- Email shop@projectnursery.com for return approval
- Please include your order number, the items you are returning and the reason for your return
- Please allow 24-48 hours for your return to be approved
- You are responsible for return shipping costs
- Project Nursery does not provide return shipping labels
- Once your return arrives back to Project Nursery, please allow 5-7 business days for your return to be processed, approved and refunded
- An $8 restocking fee will apply to your return
- If you choose store credit, this restocking fee will be waived
All items must be in their original, unopened packaging in new condition. Items received in any other condition may have additional restocking fee applied.
Any return details listed on individual product listings override the return policy listed here. Items returned to Project Nursery or our vendors without prior return approval will be denied. Project Nursery is not responsible for returns that are lost or damaged in transit.
DAMAGE/DEFECTIVE POLICY
If an item is damaged during shipping or appears to be defective, please notify us immediately at shop@projectnursery.com.
Damage claims must be received via email within 5 business days of the item being delivered. Damaged/defective items will be replaced, not refunded, and/or damaged parts replaced, as available. Items damaged in transit must be handled by contacting the shipping carrier and filing a damage claim. We can not offer refunds for carrier induced damages. We cannot guarantee that damage claims made outside of this window will be replaced.
Please inspect all wallpaper/decal orders upon arrival. Defective, misaligned or incorrect wallpaper/decal orders must be reported to us within 10 business days of arrival. Damaged/defective/misaligned wallpaper/decals will be replaced, not refunded.
ORDER CANCELLATIONS
Please email us at shop@projectnursery.com for assistance with an order cancellation.
Order cancellations may be possible if you reach us within an hour of your order being placed. During hours of closure, weekends and holidays, please send your cancellation request via email as orders are continuing to be processed during this time.
If your order has already been produced, processed or shipped, a cancellation will not be possible.
Wallpaper, wall decal and furniture orders are not eligible for cancellations.
Furniture orders that have been on backorder or pre-order will not be eligible for cancellation if they are already in the process of being shipped or within the most recent expected ship window.
If a cancellation is possible, a 15% cancellation fee will apply to any cancelled order, inclusive of shipping costs, regardless of when the cancellation request was made.
Please allow 24 hours to determine if your order is eligible for cancellation.
RETURNING ELECTRONICS
To initiate an electronics return request, please fill out our Electronics Contact Form. Our Electronics Care Team will contact you within 48 business hours. You can also submit a Warranty Replacement request at projectnurserysupport.com.
If an electronics item is damaged during shipping, please notify us immediately using the contact information above. We will gladly accept returns of defective merchandise within 7 days of receipt of goods. For unused/undamaged items we will accept returns for up to 30 days from the date of shipping.
All returns must be packed in the original packaging and include any original documentation.