Electronics FAQ's + Troubleshooting
Most issues with the Project Nursery baby monitoring system can be solved by following one of the troubleshooting tips below. For additional assistance, please call 1-844-393-7338, or click on the contact us link at the bottom of this page.
#1. I don’t see video from the camera on my monitor.
Make sure your monitor is turned on (press the Power button). If it is, press the VIDEO ON/OFF button (VIDEO on the mini monitor) to make sure the monitor’s display is awake. Make sure the camera is plugged in to a working outlet and turned on.
#2. I see the camera disconnected icon on the screen.
Make sure the camera you’re trying to view is plugged in to a working outlet and turned on. Make sure the monitor is within range (800 ft) of the camera you’re trying to display (certain kinds of signal obstacles, like large metal objects, might shorten the range somewhat).
#3. My monitor says that another unit is in use and won’t display the camera image.
The other monitor (either parent or mini monitor) is currently being used. Press the POWER ON/OFF button on the other monitor to turn off its display. Then press POWER ON/OFF on the monitor you want to use.
#4. I can’t record video or pictures.
Make sure you have an Micro SD card (not included) inserted in the MICRO SD card slot on the side of the parent monitor.
#5. How do I play back the video files I captured on my MicroSD card using the monitor on my computer?
You will need an app on your PC to playback the video files captured on the MicroSD card. At this time, MAC is not supported. You can download the PC app here.
#6. I can’t pan/tilt the camera from my monitor.
Make sure you’re in pan mode—press and hold OK/ZOOM until you see arrows on the monitor display. Then use the arrows or joystick to pan the camera. Make sure you’re not zoomed in on the image—press OK/ZOOM to zoom out if you are. Then press and hold OK/ZOOM to enter pan mode. Make sure the camera is moving freely. In certain positions, the camera might bump into stand neck. If the neck is in the way, pan or tilt the camera in the other direction so that you have a free range of movement.
#7. I can’t hear sounds from baby’s room.
Make sure the monitor is turned up. Press the VOL+ button until you hear sounds from your baby’s room. Make sure the microphone on the camera is not blocked. The microphone is just above the lens.
#8. I can’t adjust the volume of the lullabies.
Volume is located in the Camera menu. Enter camera menu by selecting MENU and selecting the camera icon. Scroll to “Camera Volume” and select Low/Med/High. It will take about 2 seconds for the level to change. Press MENU twice to exit the mode.
#9. I can't stop the lullabies playing.
Enter Lullaby menu. Scroll to the song playing indicated by a green arrow. Press OK. Lullaby should stop. Press MENU twice to exit the mode.
#10. The lullabies aren't playing.
If you have multiple cameras, make sure you’ve chosen the one you want the lullabies to play on before you start the lullaby. Go to Cameras > Select Camera and choose the camera you want. Then go to Lullabies and select an option to play.
#11. The temperature alerts don’t work.
Make sure you’ve set the temperature preference to the system you use, Fahrenheit (standard in the US) or Celsius (standard outside the US). To switch your temperature preference, go to Settings > Temperature. Make sure you’ve set the right kind of temperature alert—for example, if you want to make sure your baby’s room does not get below 68 degrees Fahrenheit, set the Low Temp Temperature Alert to 68. If you want to make sure your baby’s room doesn’t get above a certain temperature, set the High Temp Temperature Alert to that temperature.
#12. Motion alerts don’t work.
You might need to adjust the sensitivity of the alerts—for example, if Motion Activated Video is set to ON: Low, the monitor will not come on as often as when Motion Activated Video is set to ON: Medium or ON: High. To adjust this setting, go to Motion/Alerts > Motion Activated Video. If you have multiple cameras, you might need to change the active camera—motion alerts work for the active camera only. Press VIDEO ON/OFF (VIDEO on the mini monitor) to make sure the camera you want to use for motion alerts— the one with the clearest view of your baby, for example—is the one displayed.
#13. Sound alerts don’t work.
You might need to adjust the sensitivity of the alerts—for example, if Sound Activated Video is set to ON: Low, the monitor will not come on as often as when Sound Activated Video is set to ON: Medium or ON: High. To adjust this setting, go to Motion/Alerts > Sound Activated Video. If you have multiple cameras, you might need to change the active camera—sound alerts work for the active camera only. Press VIDEO ON/OFF (VIDEO on the mini monitor) to make sure the camera you want to use for sound alerts— the one closest to your baby, for example—is the one displayed.
#14. How many cameras can be paired to the parent unit?
Up to four cameras can be paired to the Project Nursery Baby Monitor system.
#15. Depending on how many cameras I have, can the monitor show all the cameras on one screen?
Yes, the Project Nursery Baby Monitor system allows for up to four cameras to be paired to the parent unit. You then have the options of cycling through each camera one by one, or viewing all 4 on one screen in a quad view. If you only have two cameras paired, you can view them in a split screen
#16. Does the camera have night vision? How does the video feed appear in that mode?
Yes, the camera does have a night vision mode using IR technology. Night vision mode on the camera automatically turns on when lights go out where the camera is positioned, the feed appears in high contrast black and white on the monitor at that point.
#17. What are the view dimensions of the camera?
The lens of the camera has a standard field of view of 35 degrees, but combined with the ability to rotate/pan remotely the camera can cover a total field of view of 330 degrees.
#18. What can interfere with the wireless connection?
Concrete walls greatly reduce the range/connection of 2.4 GHz video monitors. Other obstructions such as room walls and furniture will reduce the range, but not as significantly.
#19. What kind of technology is 2.4 GHz?
The 2.4 GHz technology is a proprietary multichannel digital frequency used frequently in the baby monitor world. It allows a secure connection and is not connected to WIFI.
#20. Can you take pictures and record video via the mini monitor?
You can only take and record pictures and videos from the main parent 5” & 4.3” monitor units.
#21. How long is the warranty?
The warranty on Project Nursery Baby Monitor systems is 12 months from date of purchase.
#22. What makes your monitor unique compared to the others on the market?
The Project Nursery Baby Monitor system was designed and built from the ground up taking ease of use, functionality and security in mind. Our system allows parents to be up and running out of the box in minutes and utilizes one of the simplest user interfaces on the market. Less clunky menus and options means you can quickly navigate to what you need and focus on what matters.
#23. How long is the range of the camera to monitor, and what can affect the signal?
A clear line of sight between wireless devices will always yield the best results, however we know this isn’t realistic in a home application. The Project Nursery Baby monitor and camera has been tested alongside other competitor’s 2.4Ghz baby monitors in many different types of homes ranging from small apartments to single family dwellings over 4000 square feet and we were consistently among the best in range performance. While we can't give you an exact distance figure based on your living arrangement, we can state that wireless range is affected by the following:
- Construction (older homes with stone and plaster will hinder radio frequencies more than newer drywall homes
- Height of the camera placement (the higher the camera usually the better range)
- Other 2.4Ghz wireless sources (microwaves, wifi, Bluetooth, cell phones, tablets, TVs, etc., all produce electronic noise in a wireless atmosphere)
- Number of walls and ceilings between units
Have More Questions? Contact Us