Electronics FAQ's + Troubleshooting
Most issues with the Project Nursery baby monitoring system can be solved by following one of the troubleshooting tips below. For additional assistance, please call 1-844-393-7338, or click on the contact us link at the bottom of this page.
Please select from the drop down menu below the model you have questions about:
#1. I don’t see video from the camera on my monitor.
Make sure your monitor is turned on (press the Power button). If it is, press the VIDEO ON/OFF button (VIDEO on the mini monitor) to make sure the monitor’s display is awake. Make sure the camera is plugged in to a working outlet and turned on.
#2. I see the camera disconnected icon on the screen.
Make sure the camera you’re trying to view is plugged in to a working outlet and turned on. Make sure the monitor is within range (800 ft) of the camera you’re trying to display (certain kinds of signal obstacles, like large metal objects, might shorten the range somewhat).
#3. My monitor says that another unit is in use and won’t display the camera image.
The other monitor (either parent or mini monitor) is currently being used. Press the POWER ON/OFF button on the other monitor to turn off its display. Then press POWER ON/OFF on the monitor you want to use.
#4. I can’t record video or pictures.
Make sure you have an Micro SD card (not included) inserted in the MICRO SD card slot on the side of the parent monitor.
#5. How do I play back the video files I captured on my MicroSD card using the monitor on my computer?
You will need an app on your PC to playback the video files captured on the MicroSD card. At this time, MAC is not supported. You can download the PC app here.
#6. I can’t pan/tilt the camera from my monitor.
Make sure you’re in pan mode—press and hold OK/ZOOM until you see arrows on the monitor display. Then use the arrows or joystick to pan the camera. Make sure you’re not zoomed in on the image—press OK/ZOOM to zoom out if you are. Then press and hold OK/ZOOM to enter pan mode. Make sure the camera is moving freely. In certain positions, the camera might bump into stand neck. If the neck is in the way, pan or tilt the camera in the other direction so that you have a free range of movement.
#7. I can’t hear sounds from baby’s room.
Make sure the monitor is turned up. Press the VOL+ button until you hear sounds from your baby’s room. Make sure the microphone on the camera is not blocked. The microphone is just above the lens.
#8. I can’t adjust the volume of the lullabies.
Volume is located in the Camera menu. Enter camera menu by selecting MENU and selecting the camera icon. Scroll to “Camera Volume” and select Low/Med/High. It will take about 2 seconds for the level to change. Press MENU twice to exit the mode.
#9. I can't stop the lullabies playing.
Enter Lullaby menu. Scroll to the song playing indicated by a green arrow. Press OK. Lullaby should stop. Press MENU twice to exit the mode.
#10. The lullabies aren't playing.
If you have multiple cameras, make sure you’ve chosen the one you want the lullabies to play on before you start the lullaby. Go to Cameras > Select Camera and choose the camera you want. Then go to Lullabies and select an option to play.
#11. The temperature alerts don’t work.
Make sure you’ve set the temperature preference to the system you use, Fahrenheit (standard in the US) or Celsius (standard outside the US). To switch your temperature preference, go to Settings > Temperature. Make sure you’ve set the right kind of temperature alert—for example, if you want to make sure your baby’s room does not get below 68 degrees Fahrenheit, set the Low Temp Temperature Alert to 68. If you want to make sure your baby’s room doesn’t get above a certain temperature, set the High Temp Temperature Alert to that temperature.
#12. Motion alerts don’t work.
You might need to adjust the sensitivity of the alerts—for example, if Motion Activated Video is set to ON: Low, the monitor will not come on as often as when Motion Activated Video is set to ON: Medium or ON: High. To adjust this setting, go to Motion/Alerts > Motion Activated Video. If you have multiple cameras, you might need to change the active camera—motion alerts work for the active camera only. Press VIDEO ON/OFF (VIDEO on the mini monitor) to make sure the camera you want to use for motion alerts— the one with the clearest view of your baby, for example—is the one displayed.
#13. Sound alerts don’t work.
You might need to adjust the sensitivity of the alerts—for example, if Sound Activated Video is set to ON: Low, the monitor will not come on as often as when Sound Activated Video is set to ON: Medium or ON: High. To adjust this setting, go to Motion/Alerts > Sound Activated Video. If you have multiple cameras, you might need to change the active camera—sound alerts work for the active camera only. Press VIDEO ON/OFF (VIDEO on the mini monitor) to make sure the camera you want to use for sound alerts— the one closest to your baby, for example—is the one displayed.
#14. How many cameras can be paired to the parent unit?
Up to four cameras can be paired to the Project Nursery Baby Monitor system.
#15. Depending on how many cameras I have, can the monitor show all the cameras on one screen?
Yes, the Project Nursery Baby Monitor system allows for up to four cameras to be paired to the parent unit. You then have the options of cycling through each camera one by one, or viewing all 4 on one screen in a quad view. If you only have two cameras paired, you can view them in a split screen
#16. Does the camera have night vision? How does the video feed appear in that mode?
Yes, the camera does have a night vision mode using IR technology. Night vision mode on the camera automatically turns on when lights go out where the camera is positioned, the feed appears in high contrast black and white on the monitor at that point.
#17. What are the view dimensions of the camera?
The lens of the camera has a standard field of view of 35 degrees, but combined with the ability to rotate/pan remotely the camera can cover a total field of view of 330 degrees.
#18. What can interfere with the wireless connection?
Concrete walls greatly reduce the range/connection of 2.4 GHz video monitors. Other obstructions such as room walls and furniture will reduce the range, but not as significantly.
#19. What kind of technology is 2.4 GHz?
The 2.4 GHz technology is a proprietary multichannel digital frequency used frequently in the baby monitor world. It allows a secure connection and is not connected to WIFI.
#20. Can you take pictures and record video via the mini monitor?
You can only take and record pictures and videos from the main parent 5” & 4.3” monitor units.
#21. How long is the warranty?
The warranty on Project Nursery Baby Monitor systems is 12 months from date of purchase.
#22. What makes your monitor unique compared to the others on the market?
The Project Nursery Baby Monitor system was designed and built from the ground up taking ease of use, functionality and security in mind. Our system allows parents to be up and running out of the box in minutes and utilizes one of the simplest user interfaces on the market. Less clunky menus and options means you can quickly navigate to what you need and focus on what matters.
#23. How long is the range of the camera to monitor, and what can affect the signal?
A clear line of sight between wireless devices will always yield the best results, however we know this isn’t realistic in a home application. The Project Nursery Baby monitor and camera has been tested alongside other competitor’s 2.4Ghz baby monitors in many different types of homes ranging from small apartments to single family dwellings over 4000 square feet and we were consistently among the best in range performance. While we can't give you an exact distance figure based on your living arrangement, we can state that wireless range is affected by the following:
- Construction (older homes with stone and plaster will hinder radio frequencies more than newer drywall homes
- Height of the camera placement (the higher the camera usually the better range)
- Other 2.4Ghz wireless sources (microwaves, wifi, Bluetooth, cell phones, tablets, TVs, etc., all produce electronic noise in a wireless atmosphere)
- Number of walls and ceilings between units
#1. What do I do when my SmartBand will not pair?
Preparing to connect to your tracker is the most important step to having a smooth, successful pairing process. Remember to do and check the following:
- The tracker is plugged in and charging
- The tracker is within 2 inches of the phone/tablet you're attempting to pair with
- Your phone or tablet’s WiFi is turned on and connected (or you have a strong cellular data signal)
- Your phone or tablet’s Bluetooth is turned on
- Your phone or tablet is running on at least Android 4.4 or iOS 8.
- Your phone or tablet possesses Bluetooth low energy technology (i.e. Bluetooth 4.0*)
#2. I’ve done the above but the SmartBand still will not connect, what else do I do?
Many variables can affect the pairing process. If you run into trouble, try these steps:
- Force quit or close the app
- Android: Within the phone/tablet settings, select Apps or App Manager > SmartBand > tap the force close option
- iOS: double-press the home button at the bottom of the phone/tablet screen, then scroll through apps shown and swipe up on the SmartBand app to force quit
- Restart your phone or tablet
- This is typically done by pressing and holding down the power button, then selecting/swiping to power off. Press and hold the power button once more to turn it back on.
- Disconnect the tracker from Bluetooth (iOS only)
- Within your phone/tablet Bluetooth connection settings, look for a device starting with Nursery Band followed by 4 characters. Select the “i” next to this device and tap “Forget this device” to disconnect it from the Bluetooth.
- Note: Pairing the SmartBand with a phone or tablet can only be done using the SmartBand app. Do not attempt to pair the device directly through Bluetooth settings.
- Factory Reset the device
- If you see time/date on the device: turn on the tracker and swipe to the left of the time/date and battery percentage screens to select settings then swipe to the factory reset screen (!), tap ok and tap the checkmark to confirm.
#3. Which phones/tablets support the SmartBand app?
Please check back for a complete list of devices that support the SmarBand app. In the meantime, use these guidelines for the app requirements:
- The device requires BLE (Bluetooth Low Energy a.k.a Bluetooth 4.0) to connect to the app. BLE is only available in certain operating systems and phones. (Android users: if you’re unsure of your device’s Bluetooth capabilities, check it using BLE Checker)
- iOS requires version 8 and higher (iPhone 4 excluded due to BLE requirement), Android requires version 4.4 and higher.
- Your phone must have at least a 4-inch display, measured from the bottom left corner of the screen to the top right corner.
- Please note, the tracker does not sync with a computer. You must have a compatible smartphone or tablet to use it.
#4. What does the Project Nursery SmartBand track?
The device will track steps taken, active minutes, distance traveled, calories burned and parent’s sleep
- Steps are tracked using internal hardware to detect movement, and this movement is then determined to be a step (or not a step) based on a unique step tracking algorithm.
- Active minutes are calculated for any activity lasting 30 seconds or more. Any movement lasting less than 30 seconds will not count towards an active minute.
- Distance traveled is calculated using three factors: number of steps taken, speed of those steps, and set stride length. Stride length can be adjusted under My Account in the app menu.
- Calories are calculated using four factors: set weight and gender visible in user settings, the number of steps recorded, and the speed of those steps.
- Sleep is tracked using the same hardware used to track movement of the device. Asleep, restless and awake periods are based on intensity of movement ranging from no movement, very little movement and recorded steps (corresponds directly with asleep, restless and awake measurements).
- To view previously recorded data for all of these activities, simply select the tile for the desired activity on the SmartBand app home screen. Here you'll see a graph appear showing previous data.
#5. How do I setup the SmartBand to track my distance traveled?
While the device does begin tracking your distance traveled when you first pair it with the SmartBand app, some adjustments may need to be made to ensure distance activity is being tracked accurately. As a general reference, distance data is calculated using 3 factors: number of recorded steps, speed of those steps, and your set stride length. The adjustable aspect of this formula is stride length, which can be changed to any number of inches/centimeters* (unit preferences visible in app settings) under My Account visible in the app menu (three-bar icon on the upper left). Stride length is set automatically based on your entered height when you create your account, but this auto-setup isn't always accurate. To accurately set stride length, lay a tape measure on the ground stretched out several feet, then take a normal step measuring from the front of the rear foot to the front of the other foot. Enter your measured stride length into the adjustable function in My Account, and you're all set!
#6. How do I track my sleep?
Simply wear your tracker to bed and when you wake up, open the SmartBand app and double tap your tracker to sync your data. To view recorded sleep, select the sleep tile (bed icon) on the SmartBand app home screen to view the daily sleep charts. To change the date view to a weekly view (and take a closer look at tracked sleep in further detail), tap the "HR" option at the top of the graph. Tapping on specific sleep segments on the hourly chart will show the duration and start/stop times of that segment.
#7. What do you mean by “water resistant”?
The tracker can stay on your wrist during your sweatiest workout or while washing your hands. The tracker is NOT waterproof, and should not be worn while showering/bathing, swimming, scuba diving or cannonballing into the deep end.
#8. What’s the difference between “restart” and “factory reset”?
- "Restart" (power icon) is found on your tracker under settings and will simply power your tracker off and back on.
- "Factory Reset" (! Icon) is found on your tracker under settings, and will delete all the recorded data on your tracker (data already synced to your phone will remain on remote servers linked to your account) and restore it to factory settings. Your tracker will display projectnursery.com/electronics and battery % as it did coming out of the retail box. After doing a Factory Reset, you'll have to re-pair your device to your phone - tap SmartBand Settings in the app menu, then Connect to do so.
#9. How do I use vibrating alarms?
- Open the SmartBand app on your smartphone or tablet.
- At the top of the app’s Home screen, tap the gear icon on the gray device banner to enter the SmartBand Settings screen.
- On the SmartBand Settings screen, scroll down the list of options and select ‘Custom Alarm’.
- On the Custom Alarm screen, select the ‘+’ to add a new alarm.
- Set the time and day(s) (edited via the 'repeat' function) of your new alarm.
- To customize the alarm message, select the ‘message’ function visible when creating (or editing) an alarm to edit the text (15 characters max).
- Select ‘Save’ to save your new alarm.
- Create up to 10 alarms maximum if you wish.
- Select the sync button (represented by a floppy disk icon) to save the alarm(s) to your SmartBand app and to your tracker.
- A bell icon will appear on the clock screen of your tracker once alarms have synced.
When the alarm triggers on the tracker, you can tap it to snooze for 1 minute, or swipe it and confirm to turn it off. To edit an existing alarm, select the 'edit' function on the upper left of the Vibrating alarm screen and tap on the alarm you wish to edit.
#10. How do I edit time/date on the SmartBand?
The tracker bases displayed time/date on the time/date set on the phone/tablet the tracker is connected to. Each time the tracker is reconnected with the SmartBand app, time and date are updated. To reconnect the tracker, simply double tap the tracker with the app open. If that doesn't do the trick, you'll need to force quit and restart the app, then double tap the tracker with the app open.
#11. Why is projectnursery.com/electronics and battery % showing on my SmartBand when I plug it in?
If you're seeing projectnursery.com/electronics and battery % on your tracker when you plug it in to charge, your tracker is in pairing mode. You will need to pair the tracker through the in-app pairing process. Selecting "SmartBand Settings" in the app menu (three horizontal lines on the top left of the app home screen) will begin the pairing process.
#12. How do I charge my SmartBand?
Your tracker comes with a micro-USB charging cord, which is plugged into a charging port on the side of the device (underneath the wristband). With the charging cord plugged into that port, the other end can be plugged into a computer USB port, USB wall outlet adapter, or any USB power outlet of your choosing.
Note: be gentle when plugging in and unplugging the tracker - no need to force the cord in or out of the charging port. If you're having trouble plugging in, make sure the cord is oriented correctly.
#13. What’s the typical Bluetooth range of my SmartBand?
This depends on the Bluetooth range of your phone/tablet. Most phones and tablets offer around 30 feet of range, which depends on obstacles between your tracker and the phone (if there's a wall between you and your phone, your tracker may or may not stay connected with the phone/tablet). Bluetooth range determines how far you can be from your phone/tablet and still receive phone call, text and other notifications.
#14. What’s the best way to switch wristbands for my SmartBand?
We recommend holding both ends of the wristband, while pushing the device "nugget" down and out between your thumb and index finger. Putting on the wristband is the reverse of taking it off - from the bottom up. Here's a helpful video illustrating the recommended method: https://vimeo.com/202939005/0587887bbf
#15. Why won’t my SmartBand turn on?
If your tracker has just come out of the box and won't turn on, first please make sure it's plugged in and charging. Plugged in, but still not turning on? You might have a bad USB cord — you can check this by plugging the SmartBand cord into any other devices you have lying around that use micro USB (think e-readers or certain phones). Try alternate charging sources (wall outlet vs computer USB port) as well. If the tracker turns on when plugged in and displays projectnursery.com/electronics and battery %, this signals that it needs to be paired with the app. Simply tap SmartBand Settings in the app menu to begin this process.
#16. How do I connect the SmartBand to a new phone/tablet?
Whether you've just bought a new phone/tablet, or are more comfortable with the app on a different phone/tablet, here are the steps to connect your SmartBand to the new phone/tablet:
- De-register the device: within the SmartBand app on your old phone/tablet, tap the gear icon on the gray device banner at the top of the app home screen. This should display a "SmartBand Settings" screen, with the "De-register Device" option listed at the very bottom. Select this and follow the prompts to do so.
- Not seeing a "SmartBand Settings" screen? Your device may already be disconnected from the app. If you're seeing time/date on the device when it's turned on, reference step 3 for instructions on how to factory reset the device.
- Still seeing time/date on the device after de-registering? You'll need to factory reset the device: turn on the tracker and swipe to the left of the time/date and battery percentage screens to select > swipe to the factory reset screen, tap ok and tap the checkmark to confirm.
- On your new phone/tablet, open the SmartBand app and follow the in-app pairing process with the tracker plugged in and charging.
#17. I’m having issues downloading the file to my Android device, what can I do?
Instead of going through the Google Play store, you can download the file by clicking here. In Settings, go to Security on your tablet, make sure “Allow apps from unknown sources” is turned on. Then you can just tap the .apk file in Downloads, and it should install. Once you've downloaded and installed the app, you may want to turn "allow apps from unknown sources" off again.
#18. Can the SmartBand support twins?
At this time, the SmartBand cannot support the logging of two separate children. However, the app can support two different SmartBand trackers. By setting up a different login on the app, the second login can be paired to a completely different SmartBand tracker. So wearing two SmartBands (one per baby) could work. Keep in mind the synchronization of tracker data and viewing of that data on the app can only happen when the correlating app login is being used.