Project Nursery orders are shipped Monday through Friday. We make every effort to fulfill our orders promptly and ship in stock items within 3 business days so they are received within 3-10 business days. Orders placed over the weekend will be processed on Monday. In the event of a delay, we will notify you via email or phone.
Larger items such as furniture, if ordered with other items, will arrive separately. Delivery information can be found on the product detail pages for items which require customization, are handmade or other specialty items. We regret that we are unable to ship to PO boxes.
INTERNATIONAL SHIPPING
The Project Nursery Shop has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply place any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred to the GlobalShopexcart. Please note that certain items may not apply. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is complete, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 391-4868.
International Standard Shipping: Arrives to your address in approximately 10-20 business days.
International Priority Shipping: Arrives to your address in approximately 4-10 business days
*Please keep in mind that transit times are estimated and are not guaranteed. Thank you in advance for understanding that we are not responsible for delays by customs, or other circumstance that may delay your order. Please be assured that your order is very important to us and we will ship to your doorstep as soon as possible!
RUSH DELIVERY
We do not offer rush shipments at this time. You can however email us at shop@projectnursery.com to see if we can accommodate urgent gift needs. We will try our best to make it happen.
BACK ORDERS
Items that are on back order will be shipped when they are received back in stock. In the event of a delay, we will notify you by email or phone.
DELIVERY CHARGE
Please note some items require special delivery fees. These are flat fees and are not in addition to regular UPS, FedEx or USPS carrier fees. These fees are clearly identified on products pages as White Glove, Threshold or Oversized.
White Glove: items will be delivered and unpacked in your home, business or apartment building. Light assembly will be completed and all packaging materials will be discarded for your convenience.
Threshold: items will be delivered to the nearest ground-level entrance of your home, business or apartment building.
Oversized: items require oversized package or liftgate and will be delivered to the nearest ground-level entrance of your home, business or apartment building.
ASSEMBLY
Select cribs, bookcases and dressers are delivered with “White Glove” treatment, which means hand-delivered and assembled in your home. These items are noted on the product detail page.
TAXES
Taxes are calculated according to your shipping destination and itemized on the shopping cart order page. Taxes are charged in California and New Jersey as required by law.
We know parenting hours are not 9 a.m. - 5 p.m., and it can be hard to squeeze in a call to customer service during family prime time, which is why we try to have the best and easiest return process. You can manage everything yourself online 24 hours a day just by clicking on our returns page. All you need to do is enter your order number and/or email and you will see all of the items that you ordered. Next to each one you can see our return policy for that particular item. Just click items, tell us what you want and why it didn't work out. Our system will automatically let us know and you will receive an email with our approval and the status of your return without having to log back in to view.
Our hours of operation for answering emails and voicemails are 9 a.m. – 5 p.m. EST, Monday - Friday. You can email us with question at shop@projectnursery.com and we'll get back to you as soon as possible.
All international inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 314-7144. Please read on for more information and our domestic return policies.
RETURN & EXCHANGE POLICY
If an item is damaged during shipping, please notify us immediately at shop@projectnursery.com. We will gladly accept returns of defective merchandise, please notify us within 7 days of receipt of goods if there is an issue with the product. For unused/undamaged items we will accept returns for up to 30 days from the date of shipping. Any price differences will be charged or credited.
Non-returnable and non-refundable items include:
- Sale items ending in .99 or marked as such in the product description
- Personalized items
- Furniture
- Area rugs
- Paint
You can easily see if an item that you purchased is returnable by entering your order number and email address in the order look up box below. The items you ordered will appear and you will see our return policy on each item in the column to the right of the product description. If a product is eligible, you can quickly and easily click to return the item right from that page.
Returning electronics:
If an item is damaged during shipping, please notify us immediately by either calling 1-844-393-7338, or go to http://shop.projectnursery.com/pages/electronics-contact-us to initiate a Return Authorization request. We will gladly accept returns of defective merchandise, please notify us within 7 days of receipt of goods if there is an issue with the product. For unused/undamaged items we will accept returns for up to 30 days from the date of shipping. For all returns the product must be packed in the original, unmarked carton, including any original documentation. Please note, that although electronics end in .99, they are still eligible for return following the guidelines above.
SHIPPING RETURN POLICY & CONDITION OF ITEMS
We are happy to refund or exchange any unwanted items within 30 days of shipment (assuming they meet the criteria listed above in our Return & Exchange Policy). All returned items must be unused, in their original packaging, and accompanied by the return approval sheet given by email from Project Nursery. Items must be returned in their original condition, which includes any tags and packaging. We do not accept returns on intimate apparel, customized items or any item that specifies it is not returnable or refundable in its description such as furniture and editors' deals unless they are faulty. All items will be inspected upon arrival at the return address. Returned items are your responsibility until they reach the return address, so please ensure your package is returned securely to prevent any damage to the item or its packaging. Any returns that are damaged when we receive them will not be refunded. We are not responsible for any items that are returned to us in error. We will refund items but we do not refund delivery or shipping charges: this includes charges for sending your return back to us.
Project Nursery is dedicated to providing our customers with the best customer service. We understand your time is limited, after all we're moms too. Please contact us by completing the form below or email us directly at shop@projectnursery.com. We promise to be as quick as possible when responding to your questions or concerns.
You can always reference our FAQ (frequently asked questions) to see if we've covered any of your questions. If you still have questions and would like to reach us by phone, please call us at 866-630-1881. Our shop is freshly launched, so you may reach our voicemail since we are juggling a ton of paint chips and fabric swatches to get our shop up and running. Please be assured that we'll call you back as soon as we can. Kindly leave your order number, name, contact information and your question in detail.
Note: If you are inquiring about Project Nursery Electronics, please email us at electronics@projectnursery.com.
